Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Registration
Can I place an order without creating an account?
To make a purchase on lifehacks-home.com, you could either do so as a registered user or as a guest.
What are the benefits of being a registered user?
If you are a registered user with account, you can get additional benefits and perks such as:
- Proceeding through checkout faster when making a purchase for those that have a hectic work schedule. Check the status of your orders.
- View past orders and quick re-ordering options.
- Earn points that enable you to enjoy major rebates on items, including products on promotions.
- Store alternative addresses for deliveries to multiple family members or friends.
So why am I able to order as a Guest and what do I lose out on?
We understand that people might not be too keen to register for an account due to a busy schedule or when trying out us as a first-time customer.
Guest purchases are equally welcomed for customers who want to test out our goods and services before registering.
Prices
All prices given on the website are final prices with no hidden cost. We do not charge GST. You’ll be happy to know that the price you see is what you’ll pay.
Could I get a discount?
Yes you can! Just sign up with us for a first-timer discount code and be posted of extra discount from time to time.
Orders
How soon is my order confirmed?
Your order is confirmed once you receive an order confirmation from us via email, which includes an order reference number. If, for whatever reason, we cannot process your order, we will contact you on the phone number/email you have provided us.
You can also track your order oonline.
What happens if a item I ordered is Out of Stock? I need my supplies soon.
If a product is not available, we will also contact you to advise you on the expected waiting time. We’d also be happy to make alternative recommendations if you can’t wait for the product to arrive.
You can also track your order online.
I’m having trouble with placing my order online! Help!
Don’t worry, if you are unable to place your order online or have trouble using our website - give us a whatsapp at +65 97474930 and our team will assist you in getting your order sorted out.
I would like a certain color of the product I ordered but there is no color selection indicator. What should I do?
Just click on the row of circle in product page, each of the circle represents a different variant such as another color or design. If there is none, it means there is only 1 selection available.
Payment
What methods of payment does you accept?
We accept PayPal, Credit Cards. PayPal is an absolutely secure payment method that will allow you to conveniently pay for your order by directly accessing your PayPal account. For customers without a PayPal account, you can simply enter your credit card details into the PayPal interface each time you shop.
Is payment done through PayPal secure?
The data relevant to your PayPal account and credit card details is managed by PayPal, and never revealed to us. PayPal will inform us via email that your payment has been carried out, after which, we will arrange for your order to be delivered.
Help, I think your site is insecure! My Credit Card was recorded having suspicious activity after shopping there!
At lifehacks-home, your data and information entered is handled by your chosen various payment parties. We do not withhold your personal credit card details or payment account information in our database. Auto-fill information appearing on our website for personal details are all stored on your personal device. Therefore, please keep your device secured with Anti-Virus programs as well as Anti-Spyware programs.
Will there be other methods of payment available in the future?
Yes, why not!
Lifehacks-home is continuously adding new methods of payment for our customer's convenience. If you are unsure of which payment methods are accepted, do drop us a message or call us.
Delivery
Is delivery free?
Delivery is free for orders USD$50 and above. If your order falls below it, there will be a delivery charge of few dollars. This fee will be added to your order at time of checkout.
If you need the product urgently, you can also highlight to us to ship it within ___ days, we will try to see if we can get a freight company to do so. In such cases, I am afraid that the higher cost will be bore by purchaser.
{Tip: if don’t quite qualify for the free delivery, why not add on an extra item to get your order delivered for free. You’ll save yourself the fee}
Refunds
What if the item I ordered is Out Of Stock or unavailable?
Should any of our goods be unavailable after order confirmation and payment, we will call you and let you know immediately. You can choose to get a refund on the unavailable product, or you may decide to wait for the product to come in or select an alternative one. If an alternative product is selected and there is a price difference to the original product, you will need to pay the increment, or if it is lower, we will refund you the difference.
Still need to reach us on a problem, get in touch here.